Business Excellence - TOP 5 Series
In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series.
In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life.
Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.
Business Excellence - TOP 5 Series
In Conversation - Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out
“...it can be done in inductions, but they're still moving to that portal because a lot of organisations are now either hybrid or remote. And so, it's not as easy as just kind of raising your hand or watching what you know Tom does and how he that he fills out a procedure or whatever it is. People need to be able to be empowered to work independently, as our businesses are evolving and still kind of adapting to what you know, the pandemic put us in. So, they need to have that independence, we can't learn in the same way that we used to learn just by osmosis and just observing other people. That's not an easy thing to do. Over zoom, so more and more businesses are moving towards that
Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out
1. Understand what they need to answer, do, and solve
2. Separate actionable from foundational knowledge
3. Build checklists, how-to guides, and decision trees (if you can) for all actionable knowledge
4. Teach them foundational knowledge, have them practice following guides for actionable knowledge
5. Never answer a "How do I?" question with your mouth
TIME STAMP SUMMARY
01:48 Start with the end in mind when training employees, focusing on what they need to know and do.
06:04 Training new employees without overwhelming them with information.
11:08 Creating and using checklists, decision trees, and guides in business processes.
15:54 Avoid answering "how do i" questions without pointing to a reference, empowering employees to improve resources and processes.
Where to find Greg?
Website http://www.screensteps.com/
LinkedIn https://www.linkedin.com/in/gregdevore
Greg DeVore Bio
Greg is not like most CEOs you have met. While he attended both Harvard and Berklee in Boston and California, Harvard was his middle school in Los Angeles, and Berklee was the Berklee College of Music in Boston.
In 2003 he co-founded his company ScreenSteps along with his brother. ScreenSteps is a company dedicated to helping businesses transfer knowledge to their employees faster. They do this through a combination of a software platform and a framework that guides organizations in reducing their reliance on tribal knowledge. This has resulted in onboarding programs that cut new hire times to proficiency from 12 months to less then 30 days. Greg is the co-author of the book, Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster.
Greg holds a degree in Composition and Film Scoring from the Berklee College of Music. He resides in McLean, Virginia, with his wife and four boys, which explains the abundance of broken items in their home.