Business Excellence - TOP 5 Series
In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series.
In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life.
Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.
Business Excellence - TOP 5 Series
In Conversation - Michael Reddington Top Five Tips For Obtaining Every Day Confessions In Your Business Conversations
“Saving Face is not a culturally specific necessity. Saving Face is universal to human beings. If you want somebody to say and do something that was not originally their idea, I would argue that helping them save face and protect their self-image is at least 85% of the battle”.
Michael Reddington Top Five Tips For Obtaining Every Day Confessions In Your Business Conversations
1. Help people save face
2. Allow others to feel in control
3. Maintain an outcome focus
4. Increase Contextual Awareness
5. Ask Questions Based On Outcomes
TIME STAMP SUMMARY
01:30 The importance of allowing people to ask questions without feeling judged
06:23 Giving conversational control can actually help maintain leadership control
14:34 Environmental factors impact communication
22:41 The importance of getting truth in stages
Where to find Michael?
Website https://michaelreddington.com/
LinkedIn https://www.linkedin.com/in/michaelreddingtoncfi/
Michael Reddington Bio
Michael Reddington is a Certified Forensic Interviewer, executive resource, President of InQuasive, Inc. and the author of The Disciplined Listening Method. As a Certified Forensic Interviewer, he achieved the highest professional designation available in the field of
interview and interrogation. Michael spent over a decade training investigators around the world on the successful application of non-confrontational interview and interrogation
techniques, earning the Outstanding Contribution Award from Homeland Security along the way. Michael transitioned from educating investigators to educating executives after his research and experience unlocked two key realizations. First, the best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it", employees to commit to saying "I'll do it" and suspects to commit to truthfully saying "I did it" are all nearly identical. These realizations drove Michael to develop the Disciplined Listening Method by integrating current business communication research and best practices with the most successful non-confrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.
Michael has been invited by companies, government agencies and executive groups to facilitate his programs across the United States, Canada, The United Kingdom, Ireland, Europe, Africa and the Middle East. He has led over 1,500 programs and educated over 15,000 participants from over 50 countries.
He teaches participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations and influential instruction. CEO’s, executive teams, sales leaders, and Human Resources leaders all rely on Michael to teach them the skills, techniques and perspectives necessary to encourage people to share sensitive information, under vulnerable circumstances, and in the face of consequences...